Privacy policy

Beija Flor Darwin Pty Ltd (ABN 69 653 356 622) (Beija Flor, we, us, our) understand that the information you give us is personal and we are committed to respecting your privacy. This is our privacy policy, which ensures that your personal information is handled in accordance with the Privacy Act 1988 (Cth) (Privacy Act), and GDPR. This Privacy Policy sets out the basis on which we collect and process your personal data through the use of our website, social media accounts, applications, software and other online platforms, as well as in connection with any direct communication with us.

In using our site you consent to us using your personal information in accordance with this policy. We use third parties located both locally and overseas in addition to our own resources to provide these services.

Personal Information

Personal information is information that identifies you or could identify you. We collect personal information such as your name, address and contact details, your interest in our products or services, information about your dealings with us, any other information which we may need to promote our products and services.

If you give us information about another person, you should make sure that you are authorised to give us that information. you must also make sure to inform that person of who we are and that we may use and disclose their personal information in accordance with our privacy policy.

Why does Beija Flor collect, hold, use and disclose personal information?

Beija Flor collects, holds uses and discloses personal information for a number of purposes, which include:

providing you with products or services you have requested;
dealing with requests, enquiries, complaints and other customer care related activities;
marketing our products and services and providing advice on our products;
making recommendations or suggestions to you in relation to our products and services;
developing and improving our products and services (for example, through reviews and surveys);
in connection with our loyalty or reward programmes and competitions;
the operation and administration of accounts and subscriptions that you have with us;
payment processing;
processing a refund or exchange;
carrying out checks (for fraud or theft prevention).

Generally you have no obligation to provide any personal information requested by us. However, if you choose not to do so where we require this information, we may not be able to provide you with the goods and services you require or deal with your request.

What personal information does Beija Flor collect?

The kinds of personal information we collect or which we may hold about you include:

your name;
your address;
your date of birth;
your telephone numbers;
your email address;
Payment information;
Transaction information;
Personal card messages;
Information on how you use our products and services;
your IP address, server address, domain name and information on your browsing history when visiting our website;
your user name for social media sites that you use, to refer to, or in conjunction with, our goods and services;
personal preferences regarding our products and services;
video surveillance and recording of you when you visit one of your stores;
photographic images taken of products (which may include an image of you) when they are delivered.

How does Beija Flor collect and hold your personal information?

We hold personal information as part of customer records and other electronic documents on which personal information is contained stored in information technology systems and servers operated by third parties who provide services to us.

Using Our Website

We may collect personal information from you when you use our website. This information may be collected when you tell us about yourself, for example, by subscribing to us, completing and online form or when you send us an email.

Cookies

When you visit a website, it may store information on your browser, in the form of cookies. Cookies are small pieces of data sent from a website and stored on your browser or device. They may be placed by us or by other companies (third parties).

The information we collect might be about you, your preferences or your device, and is mostly used to make the site work as you expect it to. It doesn’t usually identify you, but it can give you a more personalised online experience for example by remembering products you added to your cart. We allow some of our carefully chosen partners, like Google or Facebook to place cookies on our site. This helps us understand how you use the site so we can improve your experience.

Changes to Our Privacy Policy

From time to time it will be necessary for us to update our privacy policy. We reserve the right to change our privacy policy at any time. We may notify you about changes to our privacy policy by posting an updated version on our website.

Access or Update your Information

If you would like us to amend your personal information, please contact us and we will make the requested amendments. you may request access at any time to personal information we hold about you by emailing us. We deal with all requests for access to personal information as quickly as possible. We reserve the right to charge you a fee of $25 for providing access to your personal information and will require proof of identity before providing information to you.

Right to be Forgotten

In the event that you decide that you no longer want us to hold your personal information, you may notify us in writing with your request for us to delete your personal information on record. We will use our best endeavours and comply with all legal requirements within a reasonable timeframe to delete your personal information, unless we are required by law to retain such information.

Marketing

We may use your personal information to promote products and services to you, including through email and SMS. We will not use personal information for marketing purposes where you have opted out of receiving such communications.

Email and SMS Notifications

By subscribing to our email or sms notifications, you agree to receive automated marketing emails or text messages from us about our products and services. you are able to stop or unsubscribe at any time.

If you subscribe to our marketing communications, we may disclose your personal information in an anonymised form to third party platforms such as Meta and Google for the purpose of marketing products and services to you based on your personal information and preferences. For example, we may target ads to you when you are on third-party platforms.

How to Unsubscribe

Emails: Select the ‘unsubscribe’ option in any email that you’ve received from us to unsubscribe. Please note that we may still need to send you transactional emails about any purchases you make. you may receive an additional email or text message confirming your decision to opt-out.

SMS: Unsubscribe by texting STOP to the mobile number provided in the SMS we sent you.

Sharing your Personal Information

Beija Flor may disclose or receive personal information about your including to/from:

Third parties that provide services to us in connection with our business include customer support, payment processing, administration, delivery, marketing, accounting, fraud/theft prevention and technical services.
Third party platforms like Meta and Google in an anonymised form for the purposes of displaying content based on your personal information or preferences.
Law enforcement agencies to assist in the prevention, investigation and prosecution of criminal activities.

Additional information for EU customers

If you are an individual located in the European Union (“EU customer”), you have additional rights under the General Data Protection Regulation (“GDPR”), including those set out below.

you may withdraw your consent for us to process your personal information at any time.
you may request for us to “erase” any personal information we hold about you.

Where we have processed your personal information by automated means, you may request to receive your personal information in a structured, commonly used and machine-readable format. you may also request that, where possible, we transmit such data to another third party controller.

If you have any concerns about how we are handling your personal information under the GDPR, you may lodge a complaint with your relevant EU supervisory authority.

Privacy Officer

For questions or concerns regarding our Privacy Policy please contact the Privacy Officer

Beija Flor Darwin Pty Ltd (ABN 69 653 356 622)
Unit 1, 12 Travers Street, COCONUT GROVE NT 0810
+61 8 8900 9371
hello@beijaflor.com.au